Live chat software in Real Estate – proactive, targeted chat is a winner!

THE RIGHT SUPPORT SOLUTION FOR A BUSINESS THAT THRIVES ON HUMAN INTERACTION

House and digital tablet

Real Estate is a fast moving business where customers don’t make decisions without first talking to (several!) agents and visiting different properties and agencies. How can you make your business stand out from the competition and also increase sales? Easy: you install an efficient live chat software on your website, you offer the latest in online customer support, and you convert your website visitors into buyers.  Live chat has the highest satisfaction levels for any customer service channel at 73%, compared with 61% for email and 44% for phone (econsultancy).


HOW VIDEODESK LIVE CHAT CAN WORK FOR REAL ESTATE SALES:


PROACTIVE, TARGETED CHAT TO CATCH THE RIGHT VISITOR PROFILES 

live chat software-user browsing-real estate online support

You decide which pages of your website you want your live chat help window to appear on, such as the latest 2 bedroom apartments for sale, or to have it display only to certain customers, such as those who spend more than a certain amount of time on your site.

Targeting the right people weeds out low-potential visitors. You can now help the ones that remain – serious, high-potential visitors.

You can see where they came from (google search, direct link, etc), what pages they have visited on your site, and what they have looked for – in fact, you have more information about them than if they had walked into your agency with a query. Provide immediate, efficient help and win your customers over.

PROACTIVE, TARGETED CHAT TO STAND OUT FROM THE COMPETITION

So how many of your real estate competitors are using live online help? How many provide phone numbers for their clients to call so they can listen to bad recordings of classical music during ten-minutes-long while they wait to get somebody online? Are you also frustrating your customers by keeping them waiting? According to Forrester42% of service agents are unable to efficiently resolve customer issues due to archaic user interfaces, and multiple applications. What are you doing to modernize your business?

With live chat software, your brand stands out because your agents are on your website and available when your agency is open. Potential clients don’t need to drive across town to discuss what you have to offer; you can make your sales pitch face-to-face from anywhere in the world. Customers sometimes don’t like to put their cameras on when they are online. No worries – salespeople put their cameras on and speak to the customers as though they were sitting across the desk from them, while customers chat back via text or voice chat. That way, the sales pitch is still as convincing (video is, naturally, far more effective than text or voice), and customers can remain anonymous if they want.

PROACTIVE, TARGETED CHAT WITH AWESOME TOOLS

Do you think live chat is not enough to warrant such high praise? Think again. With powerful features such as file push, co-browse, 2nd camera, multi-site availability, and more, you’re not just chatting online. You are at your desk, and selling to your customers as though they were sitting across the table from you. Engage with your customers, take them through your website to find the right deals, show them more pictures or files that are not available online, and be available for real time help across all your company websites.

PROACTIVE, TARGETED CHAT FOR HIGHER SALES METRICS

The human factor in online customer support is heightened with live chat. Taking your visitors to the right products, helping them find what they want quickly does help you bring each customer closer to a sale, but being a friendly human presence works much more in your favor. According to McKinsey research, 70% of buying experiences are based on how the customer feels they are being treatedWith live chat you can be certain that your customers get personalized attention and immediate help and guidance. Nothing like great customer service to get people to recommend your business, to talk about you, and to come back for more.

Don’t forget, a customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related.

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WHAT IS VIDEODESK?
VideoDesk is a leading live chat software that uses text, voice and video to provide the same quality of human interaction on your online store as in your brick-and-mortar store.
Our solution includes features such as co-browse, voice & video recording, screen share, file push, 2nd camera, and much much more.
We have a plan for every business. 
Jennifer
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